Welcome aboard!
Let's kick things off with a short introduction to what we can do for you.
Great! Now you know data-driven business decisions help you plan—not just based on intuitions, but actual proof—also keep in mind that this method is not just for big decisions, nor is it just for decisions related to websites and marketing. We can ideally make big or small decisions related to operations, marketing, or even accounting based on data, relying on proof through this method.
AI-Driven Complaint Resolution Process.
Another example where we can compare the power of AI and automation is when we decide to improve our handling of customer complaints using these technologies.
Automation comes into play when a customer emails us with a complaint. Assuming Ratzel has already helped you categorize customer complaints efficiently, your office staff reads the email and labels the complaint as "Product not working." Automation assists by automatically sending an email related to common problems the product may have, which customers can troubleshoot on their own. This streamlines the process when your executives follow up with the customer.
AI, on the other hand, can be utilized in the initial stage where the office staff typically labels the complaints. AI can read the complaint email, assign the appropriate label, and send an email with preliminary steps for customers to take in resolving the issue.
Whichever way you decide to proceed,
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Ratzel got your back!